Return Policy
Fresh flowers and custom arrangements are perishable and made to order. All sales are final. We do not accept returns or issue refunds because of personal style preferences, a change of mind, or the recipient’s preference.
Quality concerns
If there is a concern about the condition or quality of your order, contact Tom’s Florist within 24 hours of delivery . Please have your order information ready and, when possible, provide photos so we can review the issue.
For a verified quality issue, we will work with you on an appropriate resolution, which may include a replacement. We do not offer cash refunds for perishable floral items. If you contact us after business hours, please leave a message with your phone number and a good time to reach you. We will return your call the next business day.
Flower care and style preferences
Fresh flowers need proper care to last. Follow the care instructions provided with your arrangement, including keeping the flowers watered and recutting stems when appropriate.
If you are ordering flowers for someone else, please choose a design you believe they will enjoy. Differences in personal taste or style are not grounds for a return, replacement, or refund.
Flower substitutions
Flower availability changes with the season and market supply. When a particular bloom or item is unavailable, Tom’s Florist may substitute flowers of comparable color, style, and value while keeping the overall design as close as possible to the pictured arrangement. If you need a specific flower or product, please call us before placing your order to confirm availability.
Delivery
Our standard delivery service is Anytime Delivery . We guarantee delivery by 4 p.m. on the requested delivery date.
You may request a delivery-time upgrade for an additional charge:
Before 9 a.m.: $25
Before noon: $12
To a school before 1 p.m.: No additional charge
These upgrade charges are in addition to the standard delivery charge. Delivery upgrade fees may change during holiday periods, including Valentine’s Day and Mother’s Day. Please contact us when ordering to confirm holiday delivery options and pricing.
The sender is responsible for providing an accurate delivery address and choosing a date when the recipient is expected to be there. We do not call recipients ahead of time because deliveries may be a surprise. If the recipient leaves work early or is away from home and unavailable to receive the delivery, that does not qualify the order for a refund or replacement when delivery was completed as requested.